Internal draft - not published

QuitMap Support Draft

This support page is a private launch-readiness draft. It is not active customer support, not a medical service, and not a replacement for official quitlines, clinicians, emergency services, or local health authorities.

Status: Draft only
Support URL: Not published
Last internal update: May 31, 2026
Contact: Pending domain setup

1. Need help now?

If someone may be in immediate danger, use local emergency services. If quitting feels physically or emotionally unsafe, speak with a clinician or an official quit-support service in your country.

QuitMap can help people review patterns and build a plan, but it should clearly point users to human support when the situation needs more than an app.

2. Official country help links

Country Official resource Phone or action

United States CDC tobacco cessation quitlines 1-800-QUIT-NOW

Canada Health Canada Quit Smoking 1-866-366-3667

United Kingdom NHS stop smoking services Use local NHS service finder

Australia Quitline 13 7848

New Zealand Health New Zealand quitting smoking 0800 778 778 or text 4006

Ireland HSE quit plan support Use the quit-plan flow; HSE Live 1800 700 700

India National Tobacco Control Programme 1800 11 2356

These links were rechecked on May 31, 2026 and must be manually rechecked within 30 days of public submission because support resources, phone numbers, and government pages can change.

3. What QuitMap support should cover

Account help

Sign-in, sign-out, account attach, local profile recovery, and export help.

Data rights

Export requests, delete-account requests, local cache explanations, and privacy choices.

Billing help

Trial status, subscription status, cancellation guidance, and app-store billing handoff.

Notification help

Quiet hours, opt-out, permission status, missed nudges, and device-token troubleshooting.

Safety routing

Pointing users to official help, clinicians, or emergency services when an app is not enough.

Product feedback

Confusing copy, incorrect country defaults, spend estimate issues, and accessibility problems.

4. Draft support request templates

Data export request

Subject: QuitMap data export request

Data export request handling must verify identity before sending account data.

Please export the account data linked to my QuitMap email. I understand you may need to verify my identity before sending account data.

Delete account request

Subject: QuitMap delete account request

Please delete my QuitMap account and associated data. I understand billing cancellation may need to be handled through Apple, Google, or Stripe separately.

Country resource correction

Subject: QuitMap country support correction

I found a support link, phone number, or country resource that appears outdated. Please review this resource before launch.

5. Privacy

Draft privacy page: Open QuitMap Privacy Policy Draft.